Help centre
Frequently Asked Questions
General
What are your business hours?
You can shop online 24/7. Our physical outlet is open from 10 AM to 9 PM.
What are your standard measurements?
Please refer to the size chart included with each product's images or details. Need help choosing a size? Call us at 01687699498 and we'll help.
Shipping
What are my shipping options?
We provide nationwide delivery through our delivery partner, Steadfast. Inside Dhaka: 2–3 days. Outside Dhaka: 3–5 days.
Can I change my shipping address?
Each order has one shipping address. Under our policy, the address cannot be changed after the order has been placed.
When will my order ship?
Orders are shipped on the same day they are confirmed.
How can I track my order?
Use our order tracking page, or call us directly at 01687699498. You will receive shipment updates after dispatch.
Exchange & returns
How long do I have to exchange a product?
Within 3 days, subject to stock availability. Sale or discounted products and accessories are not eligible for exchange.
Is there a return policy?
You may return a parcel at the time of delivery by paying the delivery charge. Once the parcel has been received, returns and refunds are not available.
Can I pick up my order from a store?
No. Online orders are delivered to the address provided at checkout.
What if I receive a faulty item?
Contact us within 24 hours of receiving the item and a replacement will be sent.
Payment
What payment methods do you accept?
We currently accept Cash on Delivery for website orders. Available payment options are always shown at checkout.
No questions match your search. Ask us directly.
Still have a question?
Our team is happy to help with orders, sizing and exchanges.