Shipping & Exchange Policy

Delivery information

Our non-perishable products are delivered nationwide through our delivery partner, Steadfast.

At the time of delivery, please provide the bill copy to the courier representative, as stated in our policy.

Cash on Delivery

1. Place your order on the website and enter your delivery address at checkout.
2. Confirmation call. We offer nationwide Cash on Delivery. After you place an order, a customer service representative will call you within 24 hours to confirm it.
3. Answer the call — or contact us directly at 01687699498.
4. Tracking. Once your order is confirmed, it will be processed and a tracking number will be provided. You will receive shipment updates.

Exchange policy

• Exchange within 3 days. Exchange requests are accepted within 3 days, subject to stock availability.
• Sale items. Products purchased on sale or at a discount are not eligible for exchange.
• Accessories. Accessories cannot be exchanged.
• Return at delivery. You may return a parcel at the time of delivery by paying the delivery charge.
• After receiving. Once a parcel has been received, returns and refunds are not available.
• No store pickup. Online orders are delivered to the address provided at checkout. Store pickup is not available.
• Faulty item? Contact us within 24 hours of receiving it and a replacement will be sent.